Terms & Conditions

1. General

1.1. Definitions:
In these terms and conditions the following definitions will apply:
Ghaf Kitchen will be defined to read “Ghaf”.
The instructing party will be the Hirer “the Hirer”.
The Ghaf Kitchen will be “the equipment”
1.2. By instructing Ghaf to undertake any booking you are agreeing to the terms and conditions as set out below.
1.3. It is the responsibility of the Hirer to make any subsequent client aware of Ghaf’s terms and conditions  as set out below. Ghaf, or any of its representatives take no responsibility for any third party’s ignorance to these terms and conditions.
1.4. To benefit from any offer (Ghaf may have a special offer on at any one time) the Hirer should request this service at the time of booking, in writing, via email. Ghaf, or any of its representatives, will not accept any responsibility and will not be under any obligation to fulfil this request if confirming via email  is not made at the time of booking.
1.5. When booking any one of Ghaf’s services it is important that the size of the property is noted i.e. full details on the event location including details of access driveways to ensure our vehicle fits. These access areas should be clear at least 2 hours prior to Ghaf’s arrival.
1.6. Any errors or omissions should be brought to Ghaf, or any of its representatives or the relevant agent’s attention within four days after the event has been completed. Ghaf will not accept responsibility for any errors or omissions after this time has elapsed.
1.7. Complaints should be directed to info@ghafkitchen.com

2. Costs

2.1. The liability of the invoice lies with the Hirer
2.2. Ghaf and its contents will remain in the sole ownership of Ghaf Catering Services LLC until the invoice is settled in full.
2.3. A 50% non-refundable deposit is payable at the time of confirmation of the booking. Party numbers are considered at this time and we are able to accept an increase in numbers where possible, but a decrease in invoiced numbersThe balance in full is required 48 hours before the date of the event.
2.4. Termination fee- The 50% deposit will not be returnable once the booking has been made up to 48 hours before the event. Cancellations after this time, within forty eight hours of the event, will incur a 100% cancellation fee.
2.5. Amount quoted is for one use of the equipment or service only for the noted hiring term. Any additional cost for hire, hire extension, damage and repair will be charged to and payable by the Hirer.
2.6. All prices quoted are in Dirham (AED). Payment must be made via cash, cheque or direct deposit. Please make cheques payable to Ghaf Catering Services LLC
2.7. Any additions or amendments to the order will be payable immediately at the time of booking.

3. Bookings

3.1. Cancellation notice- cancellation is required in writing no later than 48 hours before the event.
3.2. All booking should be confirmed in writing via email by the Hirer. Ghaf, or any of its representatives, will take no responsibility for any errors made to the booking time/date if the booking is not made in writing as set out above. This includes amendments to said booking.
3.3. Should Ghaf arrive to find that the wrong date/time has been booked then the invoice will remain due, in full, for said booking.

4. Liability and Indemnity

4.1. The Hirer is responsible for the Equipment from the time of delivery until collection by Ghaf and shall pay for all equipment damaged or lost however caused during this period.
The Hirer shall maintain at its expense liability, property, and casualty insurance coverage in amount necessary to fully protect the Equipment against all claims,  loss or damage of whatever nature or type. Ghaf shall not be liable for any loss or damage caused to a person, property, animal or things whatsoever arising from the use of the Equipment hereby hired and the Hirer indemnified Ghaf in respect to all claims for loss or damage.


5. Dispute Resolution and Governing Law

5.1. Any dispute arising out of or in connection with this agreement or subsequent invoices including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre
5.2. By acknowledging this contract you are deemed to have accepted the terms set out herein